Our Privacy Policy & Cookies Policy

 

Privacy Policy

Last Updated: 2nd June 2025

At Wisbys (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website [www.wisbys.com], engage with us on social media, or interact with us via email or other services.

This Policy complies with global privacy regulations including the General Data Protection Regulation (GDPR), UK GDPR, and other applicable international standards.

  1. Who We Are

Wisbys is a Dubai-based business operating the website [www.wisbys.com] and providing sports memorabilia and collectible products through e-commerce and digital marketing channels.

If you have any questions or concerns about your personal data or this Privacy Policy, you can contact us at:

Email: info@wisbys.com

  1. Data We Collect

We may collect the following personal data directly from you or automatically via tools we use:

  1. Personal Data You Provide
  • Name
  • Email address
  • Phone number (optional)
  • Shipping and billing address
  • Account login details
  • Purchase history and order details
  • Any messages, inquiries, or reviews you send us
  • Social media handles when you contact us through platforms
  1. Data We Collect Automatically
  • IP address
  • Device and browser information
  • Browsing behavior on our website
  • Referring URLs
  • Purchase interactions (via WooCommerce)
  • Email engagement (via Omnisend or other platforms)
  1. Data From Third-Party Platforms

When you interact with us on Instagram, Facebook, LinkedIn, YouTube, X (Twitter), TikTok, or other platforms, we may collect anonymized insights or, if you contact us directly, your username and any content you share.

When you engage with lead forms, advertisements, or social media contests, we may collect:

  • Contact information
  • Engagement metrics
  • Interest data linked to your profile
  1. How We Use Your Data

We use your data to:

  • Process and fulfill orders (via WooCommerce)
  • Manage your account and preferences
  • Send transactional and promotional emails (via Omnisend or other platforms)
  • Provide customer service and support
  • Personalize your browsing and shopping experience
  • Measure and optimize marketing campaigns
  • Run promotions, giveaways, or surveys
  • Comply with legal and regulatory obligations
  1. Legal Basis for Processing (Under GDPR)

We rely on the following legal bases to process your personal data:

  • Consent – for marketing communications, analytics, and cookies.
  • Contract – to process your purchases and manage orders.
  • Legitimate Interest – for customer experience optimization and fraud prevention.
  • Legal Obligation – for record-keeping, taxation, and compliance with UAE or international law.

You can withdraw consent at any time (see Section 7).

  1. Sharing Your Data

We do not sell your personal data. However, we may share it with trusted partners and service providers:

  • E-commerce: WooCommerce
  • Email Marketing and Automation: Omnisend, Mailchimp, or similar providers
  • Warehouse and Fulfilment: Logiwa or similar third-party logistics (3PL) tools
  • Payment Processors: Stripe, PayPal, or others
  • Analytics and Advertising: Google Analytics, Meta Pixel, TikTok Pixel, and related ad platforms
  • Social Media Integrations: Instagram, Facebook, LinkedIn, YouTube, TikTok, X (Twitter), or other platforms
  • Legal Authorities: If required by law, court order, or government request

All service providers are subject to contractual data protection obligations.

  1. Data Retention

We retain personal data only as long as necessary for the purposes stated above, including:

  • Fulfilling orders and maintaining records
  • Customer service follow-up
  • Marketing (unless you unsubscribe)
  • Legal compliance (e.g., tax, finance, audit)

Inactive email contacts may be purged after 24 months of no engagement.

  1. Your Rights

If you are located in the EEA, UK, or other jurisdictions with similar laws, you have the right to:

  • Access – receive a copy of the personal data we hold about you
  • Correct – update inaccurate or incomplete information
  • Delete – request deletion of your data
  • Restrict – limit how we process your data
  • Object – to processing for direct marketing or profiling
  • Withdraw Consent – for any activity based on your prior consent
  • Data Portability – receive your data in a structured, machine-readable format
  • Complain – lodge a complaint with a supervisory authority in your country

To exercise any of these rights, email us at info@wisbys.com.

  1. Email Marketing and Opt-Out

If you subscribe to our newsletter or email list, we will send you updates, promotions, and content based on your consent. You can unsubscribe at any time using the link at the bottom of each email or by contacting us directly.

We use Omnisend, Mailchimp, or similar platforms to track engagement (e.g., open rates, link clicks) and personalize content.

  1. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect data from minors. If you believe a child has provided us with data, please contact us and we will delete it.

  1. International Transfers

As a UAE-based company using global service providers, your data may be processed outside of your country. Where applicable, we rely on:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions (where available)
  • Contractual safeguards with our processors
  1. Cookies and Tracking Technologies

We use cookies and similar tools to improve your browsing experience, analyze website traffic, and provide targeted ads. This includes:

  • Google Analytics
  • Meta Pixel
  • TikTok Pixel
  • Email marketing trackers via Omnisend or similar tools

For full details, please refer to our Cookies Policy.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will always reflect the latest version. Significant changes will be announced on our website.

  1. Contact Us

If you have questions about this Privacy Policy or wish to make a data rights request:

Email: info@wisbys.com

 

Cookies Policy

Last Updated: 2nd June 2025

This Cookies Policy explains how Wisbys (“we”, “our”, or “us”) uses cookies and similar technologies on our website [www.wisbys.com] (“Site”). It applies to all users globally and takes into account the requirements of the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and UK.

If you are located in the EEA, UK, or any region with specific cookie laws, you have the right to control how cookies are used on your device. For further information on how we use your personal data, please refer to our Privacy Policy.

  1. What Are Cookies?

Cookies are small text files stored on your browser or device when you visit a website. They are widely used to make websites work efficiently, as well as to provide information to the website owner.

Cookies can be:

  • First-party cookies – set by the website you’re visiting.
  • Third-party cookies – set by third parties, such as analytics or advertising providers.

They can also be:

  • Session cookies – deleted once you close your browser.
  • Persistent cookies – remain on your device until they expire or are deleted.
  1. Types of Cookies We Use

We use the following categories of cookies on Wisbys.com:

Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be disabled in our systems. They include cookies required for:

  • Site security
  • Checkout and cart functionality (via WooCommerce)
  • Customer account login
  • Consent management

Performance and Analytics Cookies

These cookies help us understand how visitors use our Site and allow us to improve functionality. We use tools such as:

  • Google Analytics
  • Meta Pixel
  • Platform-specific insights from Instagram, Facebook, TikTok, LinkedIn, YouTube, and X (Twitter)

These tools may collect anonymized usage statistics, referral data, and user flow information.

Functional Cookies

Used to enhance the functionality of the Site, such as remembering your preferences or pre-filling forms. These may include:

  • Language and region settings
  • User account data and preferences
  • Embedded content performance (e.g., YouTube videos)

Marketing and Targeting Cookies

These cookies may be set through our Site by advertising and email automation partners to:

  • Deliver personalized ads
  • Track campaign performance
  • Segment email audiences and personalize communication

We may use services such as:

  • Meta Pixel (for retargeting via Facebook and Instagram)
  • Google Ads
  • Mailchimp, Omnisend, or other email automation tools
    (to track email open rates, clicks, and audience behavior)

These providers may collect hashed or anonymized data for remarketing and audience profiling purposes.

  1. Legal Basis for Using Cookies (GDPR)

Under GDPR, our use of non-essential cookies (e.g., analytics, targeting) requires your explicit consent.

Upon your first visit, a cookie banner will prompt you to:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your preferences

You may change or withdraw your consent at any time using the Cookie Settings Panel or through your browser settings.

  1. Managing and Disabling Cookies

You can manage or disable cookies at any time through your browser settings. However, disabling some cookies may impact the performance of our Site.

Helpful links for managing cookies:

Or visit: www.allaboutcookies.org

  1. Third-Party Cookies and Services

We may allow third-party service providers to place cookies for:

  • Advertising (e.g. Meta, Google Ads)
  • Analytics (e.g. Google Analytics, Meta Pixel)
  • Email campaign tracking (e.g. Mailchimp, Omnisend, or similar)
  • Social media integration and engagement (e.g. YouTube embeds, Instagram or TikTok widgets)

Each third-party provider is responsible for its own privacy and cookies policies. We recommend reviewing their terms individually.

  1. Updates to This Policy

We may update this Cookies Policy periodically. The “Last Updated” date will reflect the latest revision. Significant changes will be highlighted on the Site.

  1. Contact Us

If you have questions about this Cookies Policy or how we use cookies, please contact:

Email: info@wisbys.co

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